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News & Events

10 Years of Achieving Best Customer Service

It was back in 2009 that US2U Consulting began working with ABC Taxis in Norwich. In those days ABC Taxis had 60 cars and drivers and was looking to grow and develop the service it was delivering to Norwich and the surrounding areas.

We started by working with the Directors to develop the company vision which is "To be the best, most professional taxi service in Norfolk, delivering an excellent customer service experience by attracting the best drivers and staff. This will make ABC Taxis the preferred choice for customers and third parties."

Each year since then we have worked to support ABC Taxis by working on strategic, tactical and operational projects. These have included business planning, marketing support, corporate films, recruitment and HR policies and processes. "These days we have over 200 cars and drivers and offices with great staff in Norwich and Broadland. It has been tremendous to work with Rachel and her team to make a sustainable, positive difference to our company" said Simon Callender, Financial Director, ABC Taxis Ltd.

Engaging on the Go

Whilst desktop formatting is still hugely important, mobile information and site searching compared to desktop site visits has increased from 52% in 2015 to 57% in 2016, jumping again to 67% in 2018, according to Harvard Business Review - showing the strong trend of information sourcing on the go. It is also now a significant factor affecting your search result ranking.

As our key business partner for several years, Norfolk-based Wintercorn, the web design, strategy and management company, can help your business adapt to the mobile-friendly world. Marcus and his team are perfectly equipped to get you back up and running at full speed if your site crashes, slows down or is attacked.

We work together to improve the quality of content, providing professional commercial image and video for your company, aiding search engine optimisation to bring your back up the listings. Wintercorn also offer Managed Hosting so you don't have to worry about remembering to renew your domain name and other licenses!

Please This email address is being protected from spambots. You need JavaScript enabled to view it. to find out more.

Flying High with Noel at Tackle4MCR Gala Dinner

US2U Consulting were proud to be represented at the inaugral Tackle4MCR fundraising gala dinner at the Hilton Manchester Deansgate Hotel on Monday 4 February.

Tackle4MCR was established in 2018 to address the growing issue of homelessness in Greater Manchester, an initiative led by Manchester City FC Captain Vincent Kompany and the Mayor of Greater Manchester, Andy Burnham MP.

The night was a great success, raising awareness and funds - £216,000 on the night - for the Mayor's 'A Bed Every Night' campaign that tackles rough sleeping and homelessness in the city.

The event was also headlined by Noel Gallagher who performed for the crowd of business leaders, footballers, musicians and politicians in attendance!

Speaking to Rachel Blackburn, Andy Burnham MP said of the issue that he "believes everyone should have a home", which is of course a view shared by US2U Consulting. We are eager to learn more about what we can do to support this cause throughout the UK.

Crowning a Great Year at Graduation!

US2U Consulting team member Kerwin Blackburn took a break from his role as Account Manager at Singapore based flower company A Better Florist to attend his Master's degree graduation at the Royal Festival Hall.

Kerwin graduated on Monday 21 January with Distinction in MSc Emerging Economies and Inclusive Development from King's College London - at the same venue where Rachel Blackburn graduated from her Open University MBA in 2004!

"It was great to be back in the UK to celebrate what was a superb year spent with great people at King's College London!" said Kerwin.

Nelson's Journey 20th Anniversary Ball, Norwich

US2U Consulting has supported seven charity balls across the UK during 2018 as part of our corporate social responsibility strategy and was pleased to attend the Nelson's Journey Ball with clients and friends on Saturday 3 November. Nelson's Journey is a great organisation based in the same village as US2U Consulting and provides support for bereaved children.

Rachel Blackburn, Director of US2U Consulting, is pictured with client Thomas Whiskin, Director ASAMS Ltd and Simon Wright, CEO Nelson's Journey. Nelson's Journey has been ASAMS' charity of the year during 2018.

"It was a fun evening with good company, food and entertainment and it's great to be able to help raise money so that the Nelson's Journey team can continue the very important work that they do!" said Rachel.

Scaling Up Female Entrepreneurship at Number 10

Rachel Blackburn was pleased to attend an action-packed day with ladies from around England who met in London to discuss the new initiative to encourage women to start and/or scale up their business. Currently only 17% of businesses in the UK are started by women.

The day included a trip to the Houses of Parliament, meetings inside Number 10, Downing Street and lunch at the Carlton Club.

The trip was organised by Alison Cork, the Founder of the Make It Your Business initiative. Rachel is the Norfolk Champion for the initiative which launches in Norwich on Friday 19 October.

"It was a fascinating day and we even saw Larry, the 10 Downing Street cat!" said Rachel.

Rachel Blackburn Speaks at Jeddah Chamber

Rachel Blackburn spoke at Jeddah Chamber on the evening of Monday 1 October to promote US2U Consulting's Empowering Women Programme.

The evening marked an engaging, informative session for Saudi women who are planning to start a business or looking to scale up their existing business. A number of these women are planning to attend the UK-based Empowering Women Programme, which runs between 10-21 December 2018.

Please register your interest to attend this programme by contacting This email address is being protected from spambots. You need JavaScript enabled to view it. by Monday 15 October. See full details of the programme here.

Watch the short film of Rachel explaining the programme below:

Sing When You're Winning!

After recently completing his Master's degree at King's College London, US2U Consulting Consultant Kerwin Blackburn headed to Singapore in mid-September to embark on a six-month paid internship!

The internship will see Kerwin operate as Business Development Intern at Singapore-based company A Better Florist, where he will contribute his skills and knowledge to the growth of the company.

Having studied MSc Emerging Economies and Inclusive Development in London over the last year, this also provides a great opportunity to further learn about business customs in a unique, exciting part of the world!

Rachel Blackburn continues Empowering Women Programme Recruitment Drive

Rachel Blackburn will be delivering a talk at Jeddah Chamber, Saudi Arabia, on Writing a Business Plan and The Empowering Women Programme on Monday 1 October. See more details here.

The talk forms part of US2U Consulting's drive to attract Saudi female entrepreneurs to register for our UK-based Empowering Women Programme, in line with Vision 2030, which begins on Monday 10 December. Find out more about this exciting initiative!

 

Driving Continuous Improvement and Excellent Customer Service

It has been great to work with our client ABC Taxis in Norwich during the summer to produce three more films to support their passion for excellence in all that they do. Two of these may be of wider interest and can be seen by clicking the links below.

Managing Equal Opportunities and Diversity - a subject which continues to get more complex and challenging.

Managing Safeguarding and Child Protection - another subject which is so important to get right.

You will note in each film we have worked with various people in the community to explore best practice and make the messages clear with practical examples. We research, script, shoot and edit the films, providing a 'one stop shop' to tailored film production that makes it easy and cost effective to digitally convey consistent, key messages to staff and customers.

Please This email address is being protected from spambots. You need JavaScript enabled to view it. to find out how we can work with you to improve your organisation's communications and training.