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tailor-made solutions...inspirational...integrity...responsive customer service...strong relationships...encouraging diversity...understanding client needs


A Driving Success

Profits at ABC Taxis increased by 10% after they joined forces with US2U Consulting to improve their customer service and public image. With the help of the US2U Consulting team, ABC Taxis have continued their dominance of the Norwich taxi market by re-launching their website, developing their staff, introducing a corporate social responsibility model, working on an environmentally-friendly and charitable strategy and taking part in the Lord Mayor's procession.

You can read the EDP article online by clicking here

US2U Consulting joins Twitter

US2U Consulting has joined social media site Twitter.

The US2U Consulting team will use the site to keep the conversation going with clients and the public and will post business updates and links to interesting news stories.

To follow US2U Consulting's Twitter feed, click here

Excellent Customer Service!

US2U Consulting Director Rachel Blackburn's latest column in the Eastern Daily Press focused on customer service and what companies can do to ensure that their customers are happy and return for repeat business.

Rachel's five principles for delivering great customer service are:

1. Ensure that everyone recognises their role in the supply chain

2. Go the extra mile to make a difference to your customers

3. Under promise and over deliver to exceed expectations

4. Offer customers more than one option

5. Have good telephone etiquette that is consistent across the team

US2U Consulting have a great track record of implementing customer service programmes in companies to achieve positive results. If you would like to speak to us about improving your customer satisfaction, contact


It's All About Leadership

US2U Consulting Director Rachel Blackburn has written an article on crisis management for the October/November edition of the Wind Energy Network magazine.


Rachel used her practical expertise in crisis management to write the article which focuses on the need for strong, engaging leaders as well as providing tips for successful project management.


You can access the magazine and read Rachel's article on Page 92 by clicking here

New Consultant boosts team


US2U Consulting “Catches Pole” Position

Richard Catchpole bolsters Norwich based consultancy firm with new capabilities to meet increasing demand.

Richard has a family background in shipping, originally in fishing and currently within the energy and renewables sector. His expansive business experience also includes over 15 years in the financial services industry, both as an intermediary and as a provider at director level.

In addition to holding Master’s degree in Business (MBA) Richard has trained as a Life coach and brings these skills to his consultancy assignments.

He has undertaken a number of successful recent projects within Franchising, Leisure, Financial Services and Food processing businesses.    

Marketing, Strategic development and implementation and maximising the value of insights gained from customer contact analysis are amongst Richards’s core strengths.

He instils a strong commercial and entrepreneurial ethos within his consultancy projects.

“I am delighted to be working back in East Anglia with such a distinguished panel of colleagues at US2U Consulting.”

Rachel Blackburn founder of US2U Consulting states “It’s great to have Richard as part of the team so we can continuously develop the service we give to our clients”.